Business Environment
Our Group provides a one-stop source for the various solutions needed to launch and operate an E-Commerce business. Our policy is to develop our business as a company which provides the business infrastructure for E-Commerce businesses. In order to meet a wider range of client needs, we work to provide everything from the interface which is the front-end of shops on E-Commerce sites, to the back-end which allows for processing sales and orders, stock management, and store management. We are also working to improve the functionality of our comprehensive set of solutions, which include an omni-channel approach for brick-and-mortar stores, etc., a B2B E-Commerce market, D2C solutions, and integration with main systems. At the same time, we are striving to support long-term growth by drawing closer to client through the experience, collective intelligence, and client support frameworks that are the common strength of each of our Group companies.
According to the summary of the survey results for the Scale of the domestic EC market (B2C and B2B) released by the Ministry of Economy, Trade and Industry (METI), the domestic B2C-EC market expanded significantly after 2020 due to the impact of the spread of the new coronavirus infection and the arrival of the post-pandemic. Subsequently, in 2023, the goods sales sector showed a slight slowdown to a growth rate of 4.83%, down 0.53 points from last year, due to consumers' return to brick-and-mortar stores and the consolidation of stores, but the market remained firm. In addition, the EC conversion rate increased 0.25 points from the previous year to 9.38%, and is on a further upward trend.
As the size of the e-commerce market via smartphones has further expanded, OMO has developed to improve UX by linking brick-and-mortar(in-store) and online. As such, the B2C-EC market, which is the main trading area for the EC businesses we support, is expected to continue to evolve and expand in size.
We believe that we can expect changes in consumption and corporate DX in the E-Commerce sector to which we belong, to continue to expand the needs of enterprises to handle the shift to E-Commerce. In this challenging environment, which nevertheless presents opportunities for growth, we provide an infrastructure of services required by E-Commerce businesses employing ingenuity on a daily basis to improve their operations. This consists of providing solutions to a variety of needs from the interface to the back-end.
